Return & Refund Policy

Effective Date: August 2026

At Sterling Health Care, we are committed to providing high-quality nutraceutical and healthcare products. Your satisfaction is important to us. Please read our Return & Refund Policy before placing an order.

Returns

For health and safety reasons, we do not accept returns on products that have been opened, used, or consumed.

You may request a return if:

• You receive a damaged product.
• You receive an incorrect product.
• The product arrives with broken, leaking, or tampered packaging.

To request a return, please contact us within 3 days of receiving your order. Please provide your order number along with clear photos of the product and packaging.

Refunds

Once your return request is reviewed and approved, we will:

• Issue a full refund, or
• Send a replacement product at no additional cost, depending on the situation.

Approved refunds are processed within 5–7 business days. The time it takes for the refund to appear may vary depending on your payment method.

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used products.
• Products damaged due to improper handling or storage.
• Products returned without prior approval.
• Return requests made more than 3 days after delivery.

Order Cancellations

Orders may be cancelled only before they have been shipped. Once an order has been dispatched, it cannot be be cancelled.

Contact Us

If you have any questions about this Return & Refund Policy or need assistance with your order, please contact Sterling Health Care. Our support team will be happy to assist you.